Our goal is for you to be completely happy with your Byrd purchase, but if something is wrong, you may return it.

Purchases made on the The Byrd site or at any retail location may be returned by the customer for any reason within 30 days of shipment or in-store purchase if un-washed, un-worn and in new condition with all original components and tags still intact. All sale items are final and cannot be returned. Returns of online purchases can be initiated by

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can click here or contact us at info@thebyrd.com. Please note that returns will need to be sent to the following address at the customer's expense: 4135 E Burnside Trail, Cave Creek, AZ 85331

You can always contact us for any return question at info@thebyrd.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know when the refund will be approved. Once approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@thebyrd.com.